Terms of service

1. Provider and contact

The website owner and service provider is Krzysztof Tarnas, operating under the Zetflo brand in Lublin, Poland (the “Provider”).

Contact: [email protected] or +48 607 419 504.

2. Website and services

1. The website presents Zetflo, its services, portfolio and ways to contact the Provider.
2. Services may include process diagnosis, automation and integrations, custom systems and applications, websites, portals, configurators, testing, documentation, training and optional support.
3. The detailed scope, schedule, responsibilities, acceptance criteria and price are agreed individually before work begins.
4. Website content is information, not a binding commercial offer or a promise that every project can be delivered.

3. Contact form

1. You may use the contact form to send an enquiry about the services.
2. Do not enter personal data about customers or employees, medical or financial data, passwords, trade secrets or other confidential content.
3. Submitting the form does not create a contract or oblige either party to continue.
4. Data submitted through the form is processed according to the privacy policy.

4. Free AI Diagnosis

1. The AI Diagnosis is a free electronic service that prepares one initial business recommendation from answers provided in the form.
2. An email address and required answers are needed to run and display the result. The email address is not sent to the AI model.
3. Requesting contact after the diagnosis is optional and not required to view the result. It does not subscribe you to a newsletter.
4. The result is generated by explicit rules and may include an explanation prepared by an AI model. The Provider may apply rate limits, anti-bot protection and cost controls.
5. The diagnosis is not a full audit, proposal, legal, tax, financial or security advice, or a guarantee of results. A business decision should be based on a separate analysis of the actual process, data, risk and constraints.
6. The service may be temporarily unavailable because of maintenance, security controls, provider failure or cost protection. The Provider may suspend it without notice when required to protect the system.

5. Contracts, fees and payment

1. Paid work begins only after the parties agree the scope, delivery terms and price in writing or electronically.
2. The free consultation and AI Diagnosis do not oblige either party to enter into a paid contract.
3. Fees, payment schedule, currency, taxes and any external licence or infrastructure costs are defined in the individual agreement or proposal.
4. Unless agreed otherwise, invoices are paid by bank transfer within the period shown on the invoice.

6. Client cooperation and acceptance

1. The Client provides timely access to the people, information, test examples and systems agreed for the project.
2. Production data is not used for testing unless the parties expressly agree a safe and lawful method.
3. Acceptance is assessed against the criteria agreed before implementation. New requirements may change scope, schedule or price.
4. Training, documentation, stabilisation and ongoing support are provided only to the extent defined in the individual agreement.

7. Intellectual property

1. Website text, graphics, logo and layout are protected by intellectual property law.
2. Copying or distributing website content beyond permitted legal use requires the Provider's written consent.
3. Rights to source code, designs, data, configurations and other project deliverables are defined in the individual contract. Third-party licences remain subject to their own terms.

8. Liability

1. The Provider uses reasonable care in operating the website and delivering agreed services.
2. AI and automated systems can produce incorrect or incomplete output. High-impact actions should remain subject to human verification unless a contract explicitly defines other safeguards.
3. The Provider is not responsible for interruption caused by third-party services, force majeure or use of a solution contrary to documentation or the agreed purpose.
4. Liability for paid services is governed by the individual agreement and mandatory law. Nothing in these terms excludes liability that cannot lawfully be excluded.

9. Complaints and consumer rights

Send complaints to [email protected], including a description of the issue and the expected resolution. We aim to respond within 14 business days.

Consumers retain rights granted by mandatory law, including any applicable right to withdraw from a distance contract. Specific withdrawal information is provided when a consumer contract is concluded.

10. Privacy, changes and governing law

Personal data is processed according to the privacy policy.

We may update these terms when services, technology or legal requirements change. The current version is always available on this page.

Polish law applies, without limiting any mandatory consumer protection that applies in your country of residence.