Experience and delivery at a glance
9+
Years of experience in operations and logistics
50
People using a delivered web system
4
Projects featured in the portfolio
3
Platforms covered: web, Android and iOS
Technology should support
the process, not complicate it.
Not every problem needs AI. First, we identify the cause.
Data is copied between tools
Excel, email, forms and business systems do not exchange data. The team copies information manually, creating delays and avoidable errors.
Repetitive messages slow the team down
Customer questions and internal updates keep returning in a similar form, yet every response starts with searching for information and writing from scratch.
There is no single place to manage the process
The status of a customer, job or employee is scattered across tools. The owner cannot see what is done, what is waiting or who owns the next step.
Off-the-shelf software does not fit the way you work
The business bends its process around the software instead of the other way around. Workarounds, extra spreadsheets and manual reporting follow.
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What we build for your business
We start with the process and the expected outcome. Only then do we choose the technology, scope and delivery approach.
Automation and integrations
Less retyping, fewer manual steps
We connect tools, data and repetitive tasks into one controlled workflow. We use AI only where it improves the outcome and its rules can be clearly defined.
Discuss a process to improve- Analysis of the process, data and risk points
- Integrations with the tools you already use
- Automation with human control where it matters
- Testing, documentation and user training
Custom systems and applications
Software designed around the real work
We build web and mobile systems when a spreadsheet or off-the-shelf subscription is no longer enough. Scope follows the process, user roles and acceptance criteria.
- A dashboard for teams, customers or managers
- User roles and a structured flow of data
- Integrations with the existing environment
- Handover of the solution with user training
Websites, portals and configurators
Sales and customer service in one experience
We create business websites and tools that go beyond presenting an offer. They can capture enquiries, guide customers through choices and organise what happens next.
- A website tailored to your offer and sales process
- A customer or employee portal
- A product or service configurator
- Forms and integrations without manual retyping
Diagnosis first. Scope and pricing second.
We do not sell the same ready-made package to every business. We examine the process first, then propose the solution and delivery terms.
Free diagnosis
We examine the process, the cost of the problem, the data and the tools already in use. You leave knowing whether the project makes sense and what the next step should be.
- Conversation with the owner or decision-maker
- Understanding the process and expected outcome
- Initial assessment of data, tools and risk
- A recommendation for the next step
- No obligation to proceed with implementation
Tailored implementation
Scope and price follow the actual process, integrations, responsibilities and acceptance criteria — not a fictional package designed for every business.
- Agreed scope, timeline and responsibilities
- Solution build, integration and testing
- User training included in the project
- Documentation and clear acceptance criteria
- Optional support quoted separately
The quote covers the agreed outcome, implementation, testing and user training. We show external licence and infrastructure costs separately before the project begins.
From conversation to results
Clear agreements, visible progress and acceptance against criteria defined in advance.
Diagnose the problem
We speak with the decision-maker and understand the process, users, data and the outcome the business needs to achieve.
Define scope and acceptance criteria
We agree the solution, stages, responsibilities, price and what must be true for the project to be accepted — before development begins.
Build with regular progress reviews
We develop the solution in stages and show progress. Key scenarios are tested using data and examples agreed with your business.
Test, train and hand over
We accept the project against the agreed criteria, train users and provide documentation. Ongoing support is optional.
What we have built
Our own products and solutions delivered for businesses — from diagnosing the need to a working system.
Furniture manufacturer
Product websites, a client portal and a 3D configurator
A B2B project for a commercial and residential furniture manufacturer: new product websites, a secure content management portal and a 3D configurator that guides customers from variant selection to a qualified enquiry.
AUTOFIRMA
CRM, monitoring and AI-assisted automation
Our own ecosystem connecting CRM, email, monitoring and automation. AI assistants analyse signals and prepare recommendations, while sending, publishing and key decisions stay under human control.
TaLu Kids
An educational app for children and parents
Our own mobile product, designed and built from concept through publication on Android and iOS. The project covers the application, backend and ongoing product maintenance.
Fleet Analytics Dashboard
A dashboard for operational fleet data
An interactive dashboard that organises vehicle data, fuel use, revenue and trends. It shows how raw spreadsheets can become a clear decision-making tool for managers.
Start with the situation. Then choose the solution.
Industry provides context, but the process, data, responsibilities and expected outcome shape the project.
6
common situations
1
shared goal: a better process
Data spread across several places
Information about a customer, job or employee is split between email, spreadsheets and different applications.
- One source of current status
- Integration of the tools already in use
- A controlled flow of data between stages
Repetitive communication and documents
The team regularly prepares similar messages, proposals, summaries or data for documents.
- Templates populated with data from the system
- Draft responses prepared for approval
- Structured document handling and handover
No visible status for ongoing work
It is difficult to see the stage of an enquiry, job or task — and who owns the next step.
- A process dashboard with roles and responsibilities
- Notifications when an action is missing
- A history of decisions in one place
The website does not support sales
The website describes the business but does not help customers choose a solution or prepare a useful enquiry.
- A clearer presentation of the offer and past work
- A product or service configurator
- A form that collects the information needed for a quote
Reports depend on manual preparation
A decision waits until someone gathers the data, fixes the spreadsheet and prepares a summary for the owner or manager.
- Automatic collection of agreed data
- A dashboard designed around a specific decision
- An alert when the result needs human attention
The tool forces people around the process
The off-the-shelf system does not fit responsibilities or working practices, so more spreadsheets and manual workarounds appear around it.
- Simplify the process before digitising it
- A focused dashboard for the tasks that matter
- Connect the new solution to what already works
Krzysztof Tarnas
“I begin with the process, responsibilities and the real problem. Technology comes later, once we know what it should improve and how we will recognise that it works.”
I combine more than 9 years of experience in operations, logistics and team management with hands-on delivery of systems, applications and automation. That is why I begin with the process and the people, then choose the technology.
I lead each project directly: from diagnosis and scope, through development and testing, to user training and handover.
AUTOFIRMA and workshops
I also develop AUTOFIRMA — Zetflo's internal system for CRM, email, monitoring and automation. Part of the concept and architecture was developed during AI Biznes Lab Next Level workshops led by Mirek Burnejko. The system helps us organise our own processes and test solutions before using them in client work.
Operations Manager
Managing teams, fleets and processes across Poland and the UK
Business perspective
Experience in operations, logistics, exports and customer service
International experience
Working and managing in Polish and British environments
Solution delivery
Web and mobile systems, integrations, automation and AI
Frequently asked questions
Let's talk about the process you want to improve
A free diagnostic conversation, with no obligation to proceed.