Terms of Service

Last updated: 4 May 2026

1. General provisions

  1. These terms (the “Terms”) define the rules for using the website zetflo.com and the rules for services provided by Zetflo.
  2. The site owner and service provider is Krzysztof Tarnas, doing business as Zetflo, based in Lublin, Poland (the “Provider”).
  3. Provider contact: email [email protected], phone +48 607 419 504.
  4. Using the site means accepting these Terms.

2. Definitions

  • Provider — Krzysztof Tarnas (Zetflo).
  • Client — an individual, legal entity, or organizational unit using the Services.
  • Services — services provided by the Provider, including: AI operations audit, AI agent deployment, AI training for managers.
  • Site — the website at zetflo.com.

3. Scope of services

  1. The Provider delivers business process automation services using artificial intelligence.
  2. The scope includes:
    • AI operations audit
    • Designing and deploying AI agents
    • Integrating AI agents with existing systems
    • AI training for managers and teams
    • Technical support after deployment
  3. Detailed scope, schedule, and fees are agreed individually with each Client based on the audit. AI agent subscriptions start at $199/month; full quotes depend on scope.
  4. The Site is for information and contact purposes only. It does not constitute a commercial offer.

4. Contact form

  1. Through the contact form, the Client may submit a request regarding the Services.
  2. Submitting the form does not create a contract.
  3. The Provider commits to reply to requests within 2 business days.
  4. Data submitted through the form is processed in accordance with the Privacy Policy.

5. Contract conclusion

  1. Service contracts are concluded in writing or electronically (email confirmation of terms by both parties).
  2. Contract terms include at minimum: service scope, schedule, fees, payment terms, and termination conditions.
  3. The free 30-minute call does not require a contract and does not commit either party to further cooperation.

6. Fees and payments

  1. Service fees are agreed individually based on the scope defined in the audit.
  2. Payments are made by bank transfer to the Provider's account within the period stated on the invoice (typically 14 days).
  3. All prices are net amounts. VAT is added per applicable law.

7. Intellectual property

  1. Content published on the Site (text, graphics, logo, layout) is the intellectual property of the Provider and is protected by law.
  2. Copying, distributing, or using Site content without the Provider's written consent is prohibited.
  3. Source code, AI agents, and solutions developed under the Services are transferred to the Client under the terms set in the individual contract.

8. Liability

  1. The Provider makes every effort to deliver Services to the highest standard.
  2. The Provider is not liable for:
    • Site downtime caused by technical reasons (e.g. server maintenance)
    • Damages caused by the Client's misuse of the AI solutions delivered
    • Force majeure
  3. The Provider's liability is limited to the amount paid by the Client for the Service in question.

9. Complaints

  1. Service complaints should be submitted to [email protected].
  2. A complaint should include: a description of the issue, date of occurrence, and the expected resolution.
  3. The Provider will review the complaint within 14 business days of receipt.

10. Withdrawal from contract

  1. A Client who is a consumer has the right to withdraw from a distance contract within 14 days of contract conclusion, without giving a reason (Art. 27 of the Polish Consumer Rights Act).
  2. The right to withdraw does not apply if the Provider has fully performed the Service with the Client's express consent (Art. 38(1) of the Polish Consumer Rights Act).
  3. A withdrawal statement should be sent to [email protected].

11. Personal data protection

Personal data processing rules are defined in the Privacy Policy, which is an integral part of these Terms.

12. Final provisions

  1. These Terms take effect on the date of publication on the Site.
  2. The Provider reserves the right to amend the Terms. Changes take effect when published on the Site.
  3. Matters not covered by these Terms are governed by Polish law, in particular the Civil Code and the Consumer Rights Act.
  4. Disputes will be resolved by the court competent for the Provider's seat, subject to consumer rights to choose the court.